Glenn B
.308 Win
As I posted previously, I bought a Savage Model 93 about a year ago. There was a problem with the mags not seating properly. Sent it to Savage, took some time, they said they repaired it and sent it back to me. It was badly damaged, apparently by them, when I received it back from them. Sent them a complaint along with before (on day I first shipped it to them for repair) and after (day I received it from them) pictures. They never responded to my complaint so I called them. Rep had me send it in, still awaiting a reply.
As if that was not bad enough, I recently purchased a Marlin 1895GBL. Sale went smoothly. Idiot that I was, when I picked it up at my FFL, I did not have my reading glasses so just gave it a quick once over and accepted it. Got it home where it sat for week or three, finally took it out of box to give it a cleaning and while disassembling for cleaning noted a screw was not seated properly. Apparently the tenon it was screwed into did not have holes drilled properly and it looked as a simple replacement would fix it. I also noted that an internal part was rusted - could be seen without disassembly when the lever was pulled away from receiver. I contacted Marlin and was told ship it to them. I sent it in.
I sent Marlin an email requesting an update on Thursday. One the same day, a few hours after I sent the email to them, Marlin left me a voicemail (only listened to it today) telling me that after their repairman had inspected my rifle, he determined it needs to be replaced. The representative was inquiring as to info for my local FFL so they can send me a replacement!
Not too long ago, essentially the same thing happened with my then new Armscor Rock Island Armory 1911 A1 FS, sent it in for a repair and they replaced it with a new one because some internal frame dimensions had not been machined properly.
I must be cursed! At least I already received the $100 rebate check from Marlin.
As if that was not bad enough, I recently purchased a Marlin 1895GBL. Sale went smoothly. Idiot that I was, when I picked it up at my FFL, I did not have my reading glasses so just gave it a quick once over and accepted it. Got it home where it sat for week or three, finally took it out of box to give it a cleaning and while disassembling for cleaning noted a screw was not seated properly. Apparently the tenon it was screwed into did not have holes drilled properly and it looked as a simple replacement would fix it. I also noted that an internal part was rusted - could be seen without disassembly when the lever was pulled away from receiver. I contacted Marlin and was told ship it to them. I sent it in.
I sent Marlin an email requesting an update on Thursday. One the same day, a few hours after I sent the email to them, Marlin left me a voicemail (only listened to it today) telling me that after their repairman had inspected my rifle, he determined it needs to be replaced. The representative was inquiring as to info for my local FFL so they can send me a replacement!
Not too long ago, essentially the same thing happened with my then new Armscor Rock Island Armory 1911 A1 FS, sent it in for a repair and they replaced it with a new one because some internal frame dimensions had not been machined properly.
I must be cursed! At least I already received the $100 rebate check from Marlin.
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