Blue Book of Gun Values Fail

[Glenn B]

I have a substiption to Blue Book of Gun Values. Last Saturday, September 23, while at a firearm auction, I could not recalll my BB password. So, I tried to reset my password. Aftet waiting the usual (for their site) several to 30 minutes and not getting a reset email, I tried again and then again. No success.

Today, one week later to the day, I received 3 password test emails from them. Talk about being as slow as molasses running up hill on a cold wintry day. Anyone else have a subsctiption with them and try to reset your password lately with similar results?

 

[Saltwater60]

Well that sounds helpful. I'm guessing you missed out on a few purchases. I'd call and complain.

 

[Glenn B]

I sent them an email to see if they can explain it. Waiting on a reply.

There were a few things on which I did not bid, in part because of not having access to Blue Book. I also check other places like GunBroker to look at current selling prices if any of the same guns are being sold or auctioned there but when they are not, then I have to depend in large part on reference works like Blue Book (which I check prior to the auction and while at the auction) or the Standard Catalog of Firearms (which I have to look at prior to the auction since it is not online). I wish the Standard Catalog of Firearms ad online subscriptions because I find them much better than the Blue Book overall and hat is even more true now with this latest screw-up by Blue Book.

 

[Eddie Gunks]

I have a substiption to Blue Book of Gun Values. Last Saturday, September 23, while at a firearm auction, I could not recalll my BB password. So, I tried to reset my password. Aftet waiting the usual (for their site) several to 30 minutes and not getting a reset email, I tried again and then again. No success.

Today, one week later to the day, I received 3 password test emails from them. Talk about being as slow as molasses running up hill on a cold wintry day. Anyone else have a subsctiption with them and try to reset your password lately with similar results?

Use gunbroker, completed listings.

 

[Glenn B]

I do use their selling prices. By that I mean closing bids or prices of items that have sold at recently, bids on those that are within a short time of closing, and buy it now prices. I occasionally go to using their pricing reports but that could get expensive when seeking pricing info on 20 or 30 guns or more.

 

[4excal]

I'd add a B to that site and file a complaint with them...














Better Business Bureau: Start With Trust

 

[Glenn B]

They got back to me on Monday. The rep emailed me this:

I am sorry for the inconvenience, we had some complications with the system that resets the password through e-mail. It should not have taken that long, you can always call the office and we can manually reset your password or you can e-mail us and we can reset it that way too. Once again I am sorry for the inconvenience and thank you for your patience.

Too bad they did not extend my subscription by a month; even an extension of a week, for the week I could not log on to their site, would have been nice.