broke my trigger guard - savage model 16

[That_FNG]

So I was dumb and broke the plastic trigger guard on my Savage Model 16 Trophy Hunter with bottom bolt release during my Boyds stock installation last night. Been searching all over the internet for a replacement or even a metal one but have had no luck. Every place I've checked either doesn't stock it, or it is on back order and they don't know when they well get it. Was hoping Savage might have an online store but I couldn't find one on their website. I was planning on going shooting on Monday so I'm hoping to find one I have can overnighted.

I tried Brownells and Midway but they both said they were out of stock and a backordered item.

 

[NY Chamorro]

Gun Parts & Firearm Accessories | Numrich Gun Parts

did you check here?

 

[nortatoga]

Have you called Savage CS?

 

[Doc8404]

Have you called Savage CS?

always the first call, or should be. People would be surprised what they will do even when we break shit being stupid.

 

[That_FNG]

Gun Parts & Firearm Accessories | Numrich Gun Parts

did you check here?

I searched but not that I could find.

 

[NY Chamorro]

OK I give up...hahahaha....Customer Service

 

[That_FNG]

Have you called Savage CS?

I shouldn't have too. It is 2018 and quite frankly if a major company, that produces a very common item, doesn't have an online store where I can go to order replacement parts and accessories, then I wonder if I want to continue to do business with them. If I break a part on any of my other guns, from my AR15 to my mosin, I can go online and order any part I could need and have it shipped to me within 1-2 business days at most.

 

[That_FNG]

Well this is disappointing. Looks like I will have to backorder one with Brownells. I don't think I will be purchasing another savage product.

 

[That_FNG]

Anybody ever order from this place?

Savage Trigger Guard, Steel Matte, Bottom Bolt Release

 

[nortatoga]

I shouldn't have too. It is 2018 and quite frankly if a major company, that produces a very common item, doesn't have an online store where I can go to order replacement parts and accessories, then I wonder if I want to continue to do business with them. If I break a part on any of my other guns, from my AR15 to my mosin, I can go online and order any part I could need and have it shipped to me within 1-2 business days at most.

Savage may very well send you a replacement part for free?

If not try this site! Savage Parts

 

[That_FNG]

Savage may very well send you a replacement part for free?

If not try this site! Savage Parts

I just found that lol. Looks like what I'm looking for. It is a pet peeve of mine having to call for parts, when I should be able to just go online and order it.

 

[nortatoga]

I just found that lol. Looks like what I'm looking for. It is a pet peeve of mine having to call for parts, when I should be able to just go online and order it.

As I said I would still call Savage, They may send you the part for FREE?

 

[Doc8404]

Good God, since you don't want to speak with someone, fill out their form
https://www.savagearms.com/customer-support/

 

[Depick]

That sucks I’d call customer service.

 

[That_FNG]

Savage may very well send you a replacement part for free?

If not try this site! Savage Parts

I ordered a replacement one that is made out of metal instead of the stock plastic one.


The point I'm making is that I shouldn't have to call. I shouldn't have to email. It is 2018 and Savage should get with the program. I should be able to go online and just be able to order a part from an online store. It is the principle of the thing. Quite frankly if I wanted to spend my time on the phone or email dealing with customer service I would have just went and bought a Remington or a Keltec. It irks me that I just went the other day and ordered a replacement firing pin for my 86 year old mosin nagant, but I can't do the same for a modern mass produced rifle from a modern company.

 

[nortatoga]

Not for nothing but the time you spent searching the web posting on here, I am sure was longer then a phone call to Savage CS!!

 

[That_FNG]

Not for nothing but the time you spent searching the web posting on here, I am sure was longer then a phone call to Savage CS!!

I don't doubt that, but it is the principle of it. I will be sending Savage a concise email explaining why I will not be purchasing another one of their products. If this was some super rare unobtanium rifle I would understand having to make calls. My point stands, this is a mass produced rifle from a major manufacturer in a very common caliber. There is no excuse as to why I am unable to go online to a store and simply order a replacement part. This would be no different than Savage not having a website, or an email in the year 2018. Not every person wants to deal with people. I prefer to do all my shopping online and I prefer to text instead of call. Except for a few items, I prefer not to have to deal with people when shopping.


Don't mistake for what I am saying in the sense that I am saying that you are wrong. Your viewpoint is valid and is correct as well as mine. I am simply saying for the principle of it that I stand by my viewpoint. I don't doubt the validity of what you have said and I agree that yes, if I had made a phone call I could have probably gotten a replacement part in seconds vs the time I have spent. I refuse to compromise on my principles, as too many principles get compromised on in this day and age. I have expectations / standards of the companies I deal with and I expect those expectations / standards to be met.

 

[Jaywmustang]

They did have a store, I just google it cause I couldn’t find it. It’s still there just closed for maintenance.

https://store.savagearms.com/partfinder/

 

[nortatoga]

They did have a store, I just google it cause I couldn’t find it. It’s still there just closed for maintenance.

https://store.savagearms.com/partfinder/

Imagine that!!

 

[Jaywmustang]

Imagine that!!

I was sure they had a estore. But they have been working on their website. Things take time sometimes.....even in 2018.

 

[tony]

In the future you will just have to think about what you want to buy and amazon will have it at your door via drone before you get off the toilet...

 

[That_FNG]

Imagine that!!

It doesn't appear on their website.

Savage Arms

 

[nortatoga]

It doesn't appear on their website.

Savage Arms

They did have a store, I just google it cause I couldn’t find it. It’s still there just closed for maintenance.

https://store.savagearms.com/partfinder/

Yes and a call to CS would have helped you!

 

[That_FNG]

Yes and a call to CS would have helped you!

And I go back to my original statement that I shouldn't have to seeing as how it is a mass produced rifle made by a major company. I agree with what you are saying, and you are right in the points you have made, but I will not budge from my principles.