Understood and to be fair, I just shot them a email and they clearly stated that it could be 3-4 days before responding. I would assume that is business days. I’m in no huge rush either. I’ll keep shooting it regardless.Wow. I called the hotline when I had questions and spoke to an American man that was very helpful. I would reach out via phone if you can. They have a place on their website that tells you when calls volumes are low and I took advantage of that. My call was answered in two minutes or less.