Smith and Wesson Service dissapointing!

[ppbass]

Sent 40 Cal S&W back to factory for the fix on the slide finish and it has been 4 weeks since I sent it. It is a known problem on the pistol and Smith has advised owners to send theirs in for the fix. While I realize that things are very busy now, 4 weeks seems very unacceptable. There is no easy way to contact them for an estimate as to when it will be returned. If you call the general customer service number you are on hold for an hour or two and I just could not hold on any longer. There is no customer service email address tat accepts email. Does anyone have a better way to contact them to determine the status of my service? Is anyone else experiencing a delay like this.

 

[Criticalt]

Get ready to wait, 4 weeks isnt long at all.
Let us know when 10 weeks pass.
This is how most manufacturers are.

 

[S&W Fan]

this usually works

Send a Message

 

[Edwardteach72]

4 weeks isn't all that bad.

Factor in that they just ramped up production to keep up with one of the most busy times in firearms history in terms of sales hell they just released how their sales are up 140% and that they planned on ramping up production

 

[Saltwater60]

4 weeks in this climate is nothing at all. They are very busy right now.

 

[Chevusa]

I sent a watch back for factory service and it took over 2 months.

You have to remember that a lot of these places were closed for a few months and have quite a backlog. They are also probably operating with a reduced staff and shortened hours.

 

[Xae289]

Yea, under normal circumstances, that would be pretty unacceptable. Given the situation in the world and in the industry, who knows what a reasonable turnaround time is these days?

 

[meketrefe]

Nothing sucks like FN/Winchester or Beretta. 1 year each to resolve a couple of issues.
So keep faith.

 

[Criticalt]

Mossberg took 14 weeks to fix the crossthreaded nut on my mag tube last year.
I wish I would have spent the $40 to fix it myself.
The fact that it came messed up from the factory is why I sent it in. I couldnt remove the slug barrel to exchange the smooth bore that I wanted on the gun.
On the bright side, it cost me absolutely nothing except a drive to the UPS.

 

[meketrefe]

Mossberg took 14 weeks to fix the crossthreaded nut on my mag tube last year.
I wish I would have spent the $40 to fix it myself.
The fact that it came messed up from the factory is why I sent it in. I couldnt remove the slug barrel to exchange the smooth bore that I wanted on the gun.
On the bright side, it cost me absolutely nothing except a drive to the UPS.

Yes much better just take care of that oneself. Anyone can take care of that.

The thing is, if you are a military or LE contractor FN will suck d!ck but if you are a regular civilian customer embrace for
the long waits and frustration. On top they do not release parts easily for aftermarket.
My budy got a beretta nano with a defective barrel and had to wait over one year to get it back. fvck Beretta.
That is why is such a joy to work with standards like Glock, ARs, etc...
Glock will service the gun for life even if you treat it like shit they will take care of it no questions asked.
One of the primary things I look for in any system is how easy is to maintain, find parts, etc.. or otherwise I let it pass no matter how cool
the firearm is.
I mean it is understandable with old guns, and relics where parts might be hard to find or need to be fabricated for obvious reasons
but for a modern firearm, including expensive ones, the idea of proprietary designs with support that sucks is a complete turn off.

 

[Vapor]

Smith and Wesson only took about 2 weeks turn around time to fix my TC Compass.

Mossberg took about 3 weeks to fix my 500 tactical, but they did it right. Very quick.


Savage took 5 weeks to just re-drill a scope base hole.


10 weeks isn't unheard of.

 

[HEX]

Smith & Wesson service has always been 'known' among gun people for being fantastic, and my experience would be the same. I'm not surprised things are slow under current conditions though.

I realize it's frustrating of course, but it's not exactly fair to make a general assessment of their, or any company's, standard service right now. Everything is all messed up.

 

[Cerakoted]

S&W service is great. For life too

 

[dwa12479]

Everyone in all types of industries are running WAY behind schedule right now. Especially any firearms related companies. Id say chalk this one up to 2020 just being a royal pain in the ass.

 

[Saltwater60]

Try to find anything right now. I’m trying to buy a fishing pole. I tried to buy waders all I get is out of stock in store and online.

 

[soylentBlue]

I've never had to send a gun in for service, so I can't speak about that, but it made me think back to the longest (subjective) wait of my life:
“Build Your Armies” Mail-Away Figure Set: When you purchased two playsets/vehicles or one large World set, you were entitled to a set of six additional Hoth figures: three Rebel Troopers and three Snowtroopers, one of which manned an E-Web Heavy Repeating Blaster. The offer was shown on all Micro Collection boxes and the figures came in a white mailer box.


After I mailed in the proof-of-purcahses, I was checking the mailbox ever single day. It was only took like eight weeks, but to a kid, it was forever.

 

[Saltwater60]

Never came back huh?

 

[S&W Fan]

Never came back huh?

Nope, makes ya wonder eh?

 

[Edwardteach72]

So what the hell happened to OP? Made one comment on another thread, makes this one thread and now disappeared?