Alien Gear, shipping issue resolved

[ArmedCorgi]

So I ordered a pair of holsters from Alien Gear on the 15th of June. I then get an email stating my order shipped on the 19th, great. Only the tracking number provided stays at "Pre-Shippment". On the 26th I call them to inquire about the status and was met with a baffled and sympathetic customer service rep who assured me this wasn't right and that he'd re-ship. Well, he did in fact reship and send me the new order and shipping info, but as before, it has stayed as "pre-shipping". It's been a full 24 hours since they emailed me again that it shipped. They have already charged my account. I had asked if it were an matter of the holsters needing to be built, but he assured me they don't send out shipping info until it's ready to be shipped. So what is going on? It should be in USPS's hands by now and the tracking should reflect that, but it doesn't. At this point I am ready to call them and give them three options. Either they over night my order to me and or they refund my money and if one of those isn't fulfilled by the end of business the following day, I will file a fraud claim with my bank. I tried being nice, but IT DOESN'T GET YOU SHIT. I'm sick of this kind of bullshit. There is no excuse for them charging me and telling me my order shipped when it in fact hasn't...twice.

 

[Calculon]

Not defending them but I've had great transactions with them in the past and happy with their products. That doesn't excuse them deceiving you - if they're backlogged they should just say so. If you have other pistols/revolvers maybe demand some additional shells as compensation.

 

[MikeyCNY]

I tried one of their holsters (I forget which model, maybe my M&P 9c (gen1)? Anyway, the trigger guard was not fully covered, and after confirming online that it does actually look like that I returned it for a refund.

I wonder if it has been improved/fixed.

 

[Eddie Gunks]

Maybe the post office has not updated their status. I have a shipment that has arrived and it still says preshipment.

 

[ArmedCorgi]

Not defending them but I've had great transactions with them in the past and happy with their products. That doesn't excuse them deceiving you - if they're backlogged they should just say so. If you have other pistols/revolvers maybe demand some additional shells as compensation.

All I want from them is honesty and what I ordered and paid for. Maybe it's just something about Idaho. The last company I dealt with from Idaho was Foxtrot Mike when I was building my AR9. The guy there (Paul Noonan, the owner) was super polite and blew all kinds of sunshine up my ass but never actually followed through on making good.

 

[ArmedCorgi]

Maybe the post office has not updated their status. I have a shipment that has arrived and it still says preshipment.

I know that does happen and mentioned that when speaking with their customer service and the guy said it hadn't been shipped out. Even if that were the case, it should have been delivered by now.

 

[Eddie Gunks]

Do what you have to do. I buy toms of shit outta idaho. They operate more slowly than the assholes in NY.

If you are tired of waiting and unhappy. Cancel the order and buy another holster.

I sold a gun once cause aquiring it was such a drama that wverytime i looked atbit i wasnpissed off about the deal.....so i sold it. I feel you.

 

[ArmedCorgi]

So what you have to do. I buy toms of shit outta idaho. They operate more slowly than the assholes in NY.

If you are tired of waiting and unhappy. Cancel the order and buy another holster.

I sold a gun once cause aquiring it was such a drama that wverytime i looked atbit i wasnpissed off about the deal.....so i sold it. I feel you.

I'm totally okay with operating at a slower pace. As I mentioned, I'm cool with waiting on something if it has to be made to order. Just don't piss down my back and tell me it's raining. Don't create a shipping label and tell me it shipped, when it in fact hasn't (for 6 days and counting) and then be sympathetic only to do it to me twice.

 

[Jaywmustang]

I ordered the holster kit for my wife for last Mother’s Day, no issues. If you do cancel, check out comp-tac. I like my comp-tac better than my wife’s alien gear.

 

[Camaro45th]

Ive ordered a few times from Alien Gear. I never had an issue. Sorry to hear about your frustration.

 

[minderasr]

I recently bought the ShapeShift kit for my G43. The kit was missing a part, so no IWB carry (except appendix, which I'm too fat for). I emailed about the missing part, but never got a response.

Then I noticed the neoprene was irritating my skin. No bueno. Shipped it back today.

 

[ArmedCorgi]

Well, good news is the second attempt is on it's way and should be here tomorrow. I've been a sandy vagina all week so forgive me. I hope the holsters work out.
@minderasr that really sucks man.

 

[Phauxtoe]

Order a VEDDER Holster, they are great holsters and the ship FAST!

 

[togmaster]

Order a VEDDER Holster, they are great holsters and the ship FAST!

∆∆∆What this man said. As far as kydex holsters go Vedder gives you the best bang for your buck

 

[Doc8404]

Eclipse holsters has a sale for anyone looking for a light bearing holster.

I already have my Serpa so there is no need for another.

 

[MikeyCNY]

∆∆∆What this man said. As far as kydex holsters go Vedder gives you the best bang for your buck

I hate their naming convention though... "LIGHTDRAW".... but doesn't have a light....

 

[minderasr]

Order a VEDDER Holster, they are great holsters and the ship FAST!

Thanks for the heads-up. Looks like this might work well for more than one of my handguns.

 

[Camaro45th]

Order a VEDDER Holster, they are great holsters and the ship FAST!

I know nothing of those holsters, I just had to quote you to tell you your avatar is hilarious lol

 

[minderasr]

Order a VEDDER Holster, they are great holsters and the ship FAST!

Ordered and received a Vedder LightDraw (with pancake clips) for my Glock 19. So far so good. Thanks again for the info.