I have been a midwayusa customer since before the Internet. This week I told their customer service guy that they have permanently lost a customer.
Back story:
I put some ammo in my cart and tried to check out, they require an FFL to ship, ok no problem I have my gun dealer send me her FFL and put down her address to ship the ammo to the store. I also had a couple of things in the cart as well, a bolt and holster. It is processing for a week then it disappears. I email them and ask WTF over. Customer services says they canceled the order because it was not my FFL and they cannot have an FFL that is not mine associated with the account. I email them back and tell them that she has agreed to accept the ammo and the other stuff for me. Didn't matter to them they said the FFL can make the order and that is the only way it was going to be shipped. I told them well you lost me as a customer forever.
I went to another ammo provider on the Internet and ordered it for the same price plus free shipping. A different vender for the bolt and holster and deleted the short cut for midway from my computer.
Screw them
Back story:
I put some ammo in my cart and tried to check out, they require an FFL to ship, ok no problem I have my gun dealer send me her FFL and put down her address to ship the ammo to the store. I also had a couple of things in the cart as well, a bolt and holster. It is processing for a week then it disappears. I email them and ask WTF over. Customer services says they canceled the order because it was not my FFL and they cannot have an FFL that is not mine associated with the account. I email them back and tell them that she has agreed to accept the ammo and the other stuff for me. Didn't matter to them they said the FFL can make the order and that is the only way it was going to be shipped. I told them well you lost me as a customer forever.
I went to another ammo provider on the Internet and ordered it for the same price plus free shipping. A different vender for the bolt and holster and deleted the short cut for midway from my computer.
Screw them
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