Not So Happy With Ruger Anymore

[Glenn B]

When the rear sight blade on my Ruger Redhawk broke, Ruger promptly sent me a new one for free.

When I finally got around to trying to install it, I lost the rear sight windage spring. So, I asked Ruger if I could purchase one of those rear sight windage spring, they said they would send me one. Instead though, they actually sent me a rear sight windage screw.

When I tried to get that corrected and asked then again to send me a rear sight windage screw, they apologized for the mix-up and said they would send the rear sight windage spring. Instead though, they actually sent me a Pawl Plunger Spring.

When I informed them of the second mix-up (I supplied their own invoice to them both time to show they twice sent the wrong part), the representative told me this:

KW05000 is the part they are using now , this part number replaced KW05915 which is no longer in use. Even thou it states pawl plunger spring it is also the rear sight elevation spring. I did find this part number which is also an elevation spring which I will send KW05914

That is exactly just as he wrote it in the email to me. I have not received the elevation spring but really don't need it (at least not right now).

When I went to Numrich Gun Parts Corp.'s website, to look at a Ruger Redhawk schematic, it showed what appeared to be two different sized springs for the Rear Sight Windage spring and the Pawl Plunger Spring (I am guess that the schematic is fairly to scale). So I ordered two (in case I lose one) Rear Sight Windage Springs from Numrich.

I am also going to call Ruger by phone to see if I can get an OEM Rear Sight Windage Spring from them. I tend to doubt that Ruger suddenly has substituted a spring of a different size to replace another spring and that it is more likely the Ruger representative could not find what I needed or they simply were out of stock or he was less than a stellar employee and did not look for it hard enough. I could be wrong but that is my guess right now. Last time I called Ruger, they put me through to someone they claimed was a Ruger gunsmith; if they do that again, I am sure a gunsmith would be able to tell me if the springs are indeed interchangeable.

Oh well, if I get the springs from Numrich, I should be good to go but it certainly has become
disappointing as to how Ruger has handled it to date.

All the best,
GB

 

[Podmonkey]

Can't read any of that. Change your font color dude.

 

[Eddie Gunks]

Can't read any of that. Change your font color dude.

Yeah. I/we are using a white background

 

[dsdmmat]

When the rear sight blade on my Ruger Redhawk broke, Ruger promptly sent me a new one for free.


When I finally got around to trying to install it, I lost the rear sight windage spring. So, I asked Ruger if I could purchase one of those rear sight windage spring, they said they would send me one. Instead though, they actually sent me a rear sight windage screw.



When I tried to get that corrected and asked then again to send me a rear sight windage screw, they apologized for the mix-up and said they would send the rear sight windage spring. Instead though, they actually sent me a Pawl Plunger Spring.



When I informed them of the second mix-up (I supplied their own invoice to them both time to show they twice sent the wrong part), the representative told me this:

KW05000 is the part they are using now , this part number replaced KW05915 which is no longer in use. Even thou it states pawl plunger spring it is also the rear sight elevation spring. I did find this part number which is also an elevation spring wh

That is exactly just as he wrote it in the email to me. I have not received the elevation spring but really don't need it (at least not right now).



When I went to Numrich Gun Parts Corp.'s website, to look at a Ruger Redhawk schematic, it showed what appeared to be two different sized springs for the Rear Sight Windage spring and the Pawl Plunger Spring (I am guess that the schematic is fairly to scale). So I ordered two (in case I lose one) Rear Sight Windage Springs from Numrich.



I am also going to call Ruger by phone to see if I can get an OEM Rear Sight Windage Spring from them. I tend to doubt that Ruger suddenly has substituted a spring of a different size to replace another spring and that it is more likely the Ruger representative could not find what I needed or they simply were out of stock or he was less than a stellar employee and did not look for it hard enough. I could be wrong but that is my guess right now. Last time I called Ruger, they put me through to someone they claimed was a Ruger gunsmith; if they do that again, I am sure a gunsmith would be able to tell me if the springs are indeed interchangeable.


Oh well, if I get the springs from Numrich, I should be good to go but it certainly has become
disappointing as to how Ruger has handled it to date.



All the best,
GB

There people can read it now.

 

[Podmonkey]

I wouldn't get worked up until I verified if the part they sent wouldn't work. Did you try installing the spring they sent you? Calm down, be patient, Ruger will take care of you. You are the one that lost the part after all.

 

[masterswimmer]

I wouldn't get worked up until I verified if the part they sent wouldn't work. Did you try installing the spring they sent you? Calm down, be patient, Ruger will take care of you. You are the one that lost the part after all.

He didn't ask Ruger to send him the lost spring for free. He initially tried to buy it. They offered it for free and haven't made good on the part as of yet. But I do agree that he needs to try the part first, before escalating the issue.

 

[Glenn B]

He didn't ask Ruger to send him the lost spring for free. He initially tried to buy it. They offered it for free and haven't made good on the part as of yet. But I do agree that he needs to try the part first, before escalating the issue.

I appreciate the fact you remembered I offered to buy it. In fact, I have offered to do so at least twice and maybe all three times.

As for the spring they sent to me, I can tell by looking at it and by envisioning the one I lost for comparison, and by comparing it to the schematic, that it does not appear to be the right spring. I can further tell that the edge of the sight blade that fits against the spring does not fit the same on the so called replacement they sent me. I can also tell, that the initial screw they sent me was not the part I asked for nor is the elevation spring they said that they will send me.

I may be able to use the Pawl Plunger Spring but it seems pretty obvious that it was not, at least at first, intended for such use by Ruger. I would like to have the original part if possible - they made a Rear Sight Windage Spring and used it in the rear sight, as opposed to using the Pawl Plunger Spring there, for a reason. So, I will call Ruger to see if they can send an actual Rear Sight Windage Spring. I do not want to chance using a spring that was not initially intended for the job. How one or more of you believe that would be escalating anything is beyond the scope of my imagination. I did not say I would call and register a complaint or ask for a supervisor or anything like that; I said this:

I am also going to call Ruger by phone to see if I can get an OEM Rear Sight Windage Spring from them.

When I call, if they tell me that the spring is no longer available and has been replaced with a Pawl Plunger Spring, then at least I will have confirmed that such is actually the case and my suspicions that someone was incompetent will have been allayed.

As for my patience, I believe I have been quite patient. Bear in mind, each of the first two times I tried to get the correct part, I was assured it would be sent to me with no reference to it having been replaced by the Pawl Plunger Spring. Then the rep sent me the wrong part twice and after I for a third time requested the correct part, he suddenly says they no longer use that part but have substituted another and it is the one he sent me the second time. There was no indication of that change of springs with the paperwork that accompanied the Pawl Plunger Spring. He also added that he would send me yet another part I did not order that has nothing to do with what I am trying to replace - a rear sight elevation spring.

Maybe Ruger did change the spring and I just asked for it at the wrong time but this has been ongoing for over a month so why not send the correct replacement spring back then and if not available then - why not just tell me so then or the second time I requested - why the third time and at the same time tell me about the other totally useless to me part he said they are sending. If you don't see that something possibly may be wrong there, like possible incompetence, what can I say but that is what I suspect. I may be wrong but my calling Ruger is not to dime out the representative or escalate anything. It will be solely an attempt to get the correct spring - a Rear Sight Elevation Spring.

You guys may take chances with your firearms by using unintended parts to jury rig one or more of your guns but I do not take such chances. I am betting Ruger would not do so either, because of the liability such could create if for nothing else.

All the best,
Glenn B

 

[Glenn B]

I wouldn't get worked up until I verified if the part they sent wouldn't work. Did you try installing the spring they sent you? Calm down, be patient, Ruger will take care of you. You are the one that lost the part after all.

I am not the one that caused the rear sight blade to crack and break off while merely shooting the Redhawk and that is what happened. The first person I communicated with about this, at Ruger, was not at all surprised and hinted this is not an unheard of problem. Instead of Ruger taking care of it, they sent me a replacement sight blade with no instructions on how to install it. Yes, I lost the spring when attempting the repair but I would have thought the repair was their responsibility or at least that they should have given some instruction on how to get it done. As for being worked up, please don't think me being very explanatory is me being anything but explanatory. I tend to write a lot. I am not worked up, merely a not so happy with Ruger anymore and a somewhat disappointed with Ruger's customer service relative to this issue.

 

[Podmonkey]

There there. It'll be aaaalll right once you get the correct part. And I'm sure you will.

 

[Glenn B]

Yep, from Numrich

 

[Podmonkey]

Yep, from Numrich

Where there's a will there's a way I guess.

 

[218bee]

I had bad experiences with two brand new, out of the box Ruger rifles (a model 77 & a model #1). Both shot basketball sized groups at 100 yards and went back to Ruger. Marginally better when they got back to me, even with hand loads. Lost a lot of time & money trying to get those rifles shooting. To each his own, but after my experiences, I'm done with them.

 

[togmaster]

I had bad experiences with two brand new, out of the box Ruger rifles (a model 77 & a model #1). Both shot basketball sized groups at 100 yards and went back to Ruger. Marginally better when they got back to me, even with hand loads. Lost a lot of time & money trying to get those rifles shooting. To each his own, but after my experiences, I'm done with them.

It's definitely the rifle's fault....or at least that's what I say.

 

[218bee]

Yeah...really Had high hopes for them but I guess I got a couple of bad apples. My buddy has a #1 that's a tack driver,.so I guess it's luck of the draw...

 

[Bob]

I had bad experiences with two brand new, out of the box Ruger rifles (a model 77 & a model #1). Both shot basketball sized groups at 100 yards and went back to Ruger. Marginally better when they got back to me, even with hand loads. Lost a lot of time & money trying to get those rifles shooting. To each his own, but after my experiences, I'm done with them.

This is what my American did, out of the box, with crap ammo. And it was my first time ever behind a bolt gun. It's definitely a better rifle than I am a shooter.

 

[stuck in ny]

I'd buy the most ban-butchered ar or ak in the world before I'd buy Ruger.