While I like benchmade I can not say anything good about their customer service. I had the same issue with the clip and I was worried about losing my $240 knife. I emailed their customer service and received no response, emailed again and no response. I commented 2-3 times on their twitter account and no response. I bought a titanium one off amazon for $25.00 and it’s way better than their provided clip.
I had a problem with my clip. It got caught on some construction fence while I was working and bent it out of shape. No fault of the design. I emailed Benchmade and 3 days later I had a new clip in the mail at no cost to me.