I’m done with one of the ammo folks (TS) that play nicely with us

[fnfalguy]

So I get an order delivered from TS. I was a bit confused because with the # of boxes received, they must have been packaging them sparsely. But nope, boxes quite heavy. So I open them and a brief moral argument occurs. There is about $1,000 more goods then I actually ordered. I then do the right thing and call them to let them know, try to explain what I got and ask for a call tag to return. The individual from customer service seems more upset at the warehouse team than actually listening to me and immediately asks me to respond to an email she sends with great detail describing what I got which was incorrect so she can take it up with the warehouse people. At least one other time she make sure to say to respond immediately to her email. I think she may have said she was sorry about the mistake, but never actually saying thank you for actually calling to return the items. Being a manager myself, it immediately sounded to me that I was being used as a pawn in something between her and the warehouse. I did respond to her email asking for a manager to give me a call as I left my conversation with her with an unpleasant taste in my mouth. She calls me back, explains she is a manager and part owner and no one else for me to speak with. She gets defensive and I reiterate the way that I interpreted the call with her. I request that she cancels my prime membership and I’m done with her. I dont think I misinterpreted the conversation, as I have been in the middle of too many squabbles in my 20+ years in management.

Just throwing this out there as my review of my one and only experience with their customer service. The items will be going back as soon as I get the replacement boxes and call tag from them. Doing the right thing sucks when you deal with people like this.

 

[2WheelGnnr]

I hear ya....more intersting in getting to Zing the wharehouse crew rather than your order and the error.... Just underlying tone of AH HA got em now!!

no concern for the real problem as a whole just the part about wharehouse sending a tons of extra stuff!!!!

happens all around... work alot with family ownership companies and that can get down right nasty....Im a magnet for family companies!?

 

[@thewheels]

I had some extra in a shipment from them once a long time ago and can't recall hearing anything back after I notified them.
It wasn't worth $1000 though.

 

[Blimey]

Weird. IMO a company should be tripping over themselves AND give you a token of their appreciation for notifying them of it.

Actually, this reminds me of something similar. I ordered a few items from a company some years ago and I got an extra item and emailed them back about it and I don't even think I got a thank you about it--no, i didn't. Just a "here's how to return it". I didn't. Fuck em. I'm a cheap date, but I need a nod.

 

[Jmac00]

who is TS ???

 

[fnfalguy]

@Blimey
Yeah, That rather struck me. Without my clients, I dont have a job. So I tend to do anything I can for them if I make an error on my side. The fact that she asked the customer to do work to help her in their error was surprising. I had a similar experiences with a couple of other companies and their responses were markedly different. One offered me a discount if I wanted to keep the extra item and the discount was similar to what the return shipping would have been for them, so both sides won. With the other company, they suggested that I keep one of the items as a thank you and return the others.

I realize that the companies that will ship to us are few and far between, but that doesn’t mean I need to give them my business. It’s a shame too as I have done quite a bit historically, their prices were good, but I’m not rewarding that service. I’d rather pay more elsewhere. Now I just need to find that “elsewhere”

@Jmac00 target sports USA

 

[kev74]

A coworker just placed an order with them. A day after he got his ammo, they reversed the charge on his card and gave him his money back. Something not good is going on there.

 

[Cooolone]

I had this happen before with a different company, and then with TS. First company gave me so much grief when it happened with TS, I just shrugged my shoulders and figured whatever! The customer isn't responsible for QC and Shipping efficiency... I think I read it you receive something through the mail you didn't order, the USPS considers it a "gift"... Hahahaha

 

[ArmedCorgi]

The only customer service experience I've had with them was when they didn't include the right quantity of something I ordered. The proper quantity was reflected on the invoice/packing slip but not in the actual order. I called and the lady I spoke with was apologetic and did a check for me. Oddly enough, her response was that they could only refund me the difference. I was confused as to why they couldn't just send me the remainder of my order, but I guess it wasn't available even though it said it was on their site and they made no attempt at notifying me at the time of order or anytime there after or of updating their website to reflect actual quantities. Just weird. I haven't ordered anything since, but not because of that experience. Hearing this makes me wonder what is going on.

 

[fnfalguy]

Yeah, so it gets worse. I decided I would take a look at some of the .223 and 308 that I did order and this is what factory fresh ammunition looks like from them on this batch.

 

[kev74]

The only customer service experience I've had with them was when they didn't include the right quantity of something I ordered. The proper quantity was reflected on the invoice/packing slip but not in the actual order. I called and the lady I spoke with was apologetic and did a check for me. Oddly enough, her response was that they could only refund me the difference. I was confused as to why they couldn't just send me the remainder of my order, but I guess it wasn't available even though it said it was on their site and they made no attempt at notifying me at the time of order or anytime there after or of updating their website to reflect actual quantities. Just weird. I haven't ordered anything since, but not because of that experience. Hearing this makes me wonder what is going on.

My guess is that they didn't want to eat the shipping on sending the shorted ammo.

 

[ArmedCorgi]

View attachment 39060 View attachment 39061 View attachment 39062 Yeah, so it gets worse. I decided I would take a look at some of the .223 and 308 that I did order and this is what factory fresh ammunition looks like from them on this batch.

YO! WTF? At this point I might get the manufacturer involved. That is totally unacceptable.

 

[BDinPutnam]

What the hell?

Outdoor Limited time.

I may or may not know someone who inadvertently received a 17 round G17 magazine from TSUSA. Which was I'm sure promptly and properly removed out of state. If it happened at all.

 

[Darth]

What the hell?

Outdoor Limited time.

I may or may not know someone who inadvertently received a 17 round G17 magazine from TSUSA. Which was I'm sure promptly and properly removed out of state. If it happened at all.

I know a guy that got a 12 round HK USPc mag from eBay and did the same thing.

 

[1075tech]

I haven't ordered from them in a while but had no real problems when I did. There were a couple of times, over a year ago, where I had to email and ask the status of my order after like 5 days of it just saying processing.

Outdoor limited would be great if they could lower their shipping costs some.

Just got an order from Steinel/Xcaliber without any problems.

 

[Camaro45th]

I had a bit of an issue with them. The customer service is not the best, for sure.

I had one of those prepaid gift cards as a rebate. It’s a bit of a pain to use those online sometimes because if it’s not the exact amount the charge gets declined. So I decided I’d buy gift certificates for the full amount on the card. Didn’t get the codes until I called questioned getting them the next day. When I got them they were like you or me wrote the email and included a long stretch of text. Very sketchy.

I go to use them, there no place to put them in online. I call them ask what to do. They told me to put the code(s) into the notes section when ordering. Doesn’t take anything off, have to pay full price on my credit card. I call them back again to ask what’s the deal. I then get told that I have to pay in full and then someone will review the order and refund my card the amount of the gift cards.

I wait a day or two, the order shipped l, never got a refund email. Called them again, a couple of times to get this refund. Finally got it. But what a terrible system they have for this.

I like TS, I’m hoping their around for the long haul, but update your systems and figure out wtf your customer service is doing!

 

[togmaster]

Strange. Never had a problem. The corrosion on the ammo is the manufacturers problem. I'm sure TSUSA never looks at the product. It comes in one door and out the other.

 

[Carlos Hathcock]

Placed a couple decent sized orders with them. I'm sure the political climate right now isn't helping their attitude.

 

[Podmonkey]

@fnfalguy, who else you gonna go to?

 

[Steal2B]

@fnfalguy, who else you gonna go to?

Their inventory is now picked over and prices fluctuate but it seems eveyone except me gets nice deals at massammo. On Fed HSTs they are 30% cheaper than TS and shipping of all combined / mixed order, if over 199, is free. I understand recent recomendations from another forum (mfr specific) during Fed, CCI, Speer rebates flooded them with orders and wiped out some inventory. Their website inventory status is accurate and they do not accept backorders.

 

[Acer-m14]

View attachment 39060 View attachment 39061 View attachment 39062 Yeah, so it gets worse. I decided I would take a look at some of the .223 and 308 that I did order and this is what factory fresh ammunition looks like from them on this batch.

is there a date code on the boxes .. .. i know it would have the lot# .. keep the free stuff and call Fed ..

 

[tirwin1]

So I get an order delivered from TS. I was a bit confused because with the # of boxes received, they must have been packaging them sparsely. But nope, boxes quite heavy. So I open them and a brief moral argument occurs. There is about $1,000 more goods then I actually ordered. I then do the right thing and call them to let them know, try to explain what I got and ask for a call tag to return. The individual from customer service seems more upset at the warehouse team than actually listening to me and immediately asks me to respond to an email she sends with great detail describing what I got which was incorrect so she can take it up with the warehouse people. At least one other time she make sure to say to respond immediately to her email. I think she may have said she was sorry about the mistake, but never actually saying thank you for actually calling to return the items. Being a manager myself, it immediately sounded to me that I was being used as a pawn in something between her and the warehouse. I did respond to her email asking for a manager to give me a call as I left my conversation with her with an unpleasant taste in my mouth. She calls me back, explains she is a manager and part owner and no one else for me to speak with. She gets defensive and I reiterate the way that I interpreted the call with her. I request that she cancels my prime membership and I’m done with her. I dont think I misinterpreted the conversation, as I have been in the middle of too many squabbles in my 20+ years in management.

Just throwing this out there as my review of my one and only experience with their customer service. The items will be going back as soon as I get the replacement boxes and call tag from them. Doing the right thing sucks when you deal with people like this.

Let me understand. You received more than you ordered and therefore won't be using them again?

 

[fnfalguy]

Let me understand. You received more than you ordered and therefore won't be using them again?

Yes, that is correct. If I had behaved as some people with different ethics, I would not have posted this thread, I would have kept the product for which I did not pay for.

 

[fnfalguy]

@fnfalguy, who else you gonna go to?

Guess I’ll be looking at massammo and possibly outdoor limited. I just placed an order with Ventura munitions for some harder to find Ammo (6BR) and it supposedly shipped same day. First time with them.

 

[misunderestimated]

SO if you understand why we must returned items we got in error , then you must understand just move on, Don't let that person rob your JOY! We are not answering to her, we are answering to something more important And Much greater than a manager or partial owner and it's been acknowledged you did the right thing ,

Now you have to forgive that knucklehead and move on and leave that behind. You should of left that crap as soon as you finished the conversation.
MOVE ON, LEAVE IT

I been there my self plenty of times and its only by the grace of god do I realize that there is no benefit to anyone dealing with a person like that , your not going to bring Joy to them or yourself. Think of the great joy you have knowing you were doing the right thing and calling to let them know there was a mistake and you will be returning product you did not pay for to them, For get the rest and move on life is short. Don't get bogged down in the stuff that doesn't matter.

 

[S&W Fan]

This really sucks to hear as I have had nothing but good experiences with TS on All of my orders. I will say I haven’t placed an order in about 4 months or so but damn, A lot can change in a short time these days I guess.

 

[Robin]

Yes, that is correct. If I had behaved as some people with different ethics, I would not have posted this thread, I would have kept the product for which I did not pay for.

I would have called them too fn, its the right thing to do, but as soon as she started with the bullcrap I would have said, Your stuff is here un-touched, you know where to find it, bye. I would still order from them and see what happens, not going to hurt myself over someone else problem.
The post office says if you receive goods unsolicited, they are yours.

 

[ArmedCorgi]

Am I wrong here or is it typically not allowed to return ammo? Maybe I'm thinking of something else?

 

[av8r]

Let me understand. You received more than you ordered and therefore won't be using them again?

Ya, this whole thread is confusing. We live in a drama filled world.

 

[av8r]

I would have called them too fn, its the right thing to do, but as soon as she started with the bullcrap I would have said, Your stuff is here un-touched, you know where to find it, bye. I would still order from them and see what happens, not going to hurt myself over someone else problem.
The post office says if you receive goods unsolicited, they are yours.

Exactly! You control the level of frustration. Just hang up.