masterswimmer
.450/400 Nitro Ex
I think she's on our side too. I wish she was a better manager of her office though.
It did come across very loud and clear that she didn't know a few things that go on under her leadership. She did say, 'I learned a few things here this evening'.
I appreciate her role in trying to improve the process, but I agree with you that she could easily tweak the SOP's in her office to help streamline the red tape.